Return & Refund Policy

1. When Return is Accepted

A return / replacement is accepted only if the product is found broken, damaged or defective at the time of delivery, and is supported by an open-box unboxing video.

2. When Return is NOT Accepted

• Change of mind / no longer wanted
• Size, fit, colour or design preference
• Minor variation in shade, finish or stone placement (handcrafted items)
• Damage caused after use, water exposure, perfume, sweat or rough handling
• Claims raised without an open-box unboxing video
• Claims raised after 24 hours of delivery

3. Open-Box Delivery — Mandatory for Claims

To raise a damage claim, you must record a single, continuous unboxing video that clearly shows:

• The sealed outer package with the shipping label visible
• Cutting open the package on camera
• The damaged product inside the package without any cuts in recording

Without this video, the claim will not be processed — no exceptions.

4. How to Raise a Claim

1. Email hello@Anviraa.in within 24 hours of delivery.
2. Mention your Order ID in the subject line.
3. Attach the unboxing video and a clear photo of the damaged product.
4. Our team will review and respond within 2 business days.

5. Resolution

Once your damage claim is approved, you may choose one of:

• Free replacement of the same product (subject to stock), or
• Full refund to the original payment method / UPI

6. Refund Timeline

• UPI / Online: 3–5 business days after approval
• COD orders: refunded to your provided bank account / UPI within 5–7 business days

7. Cancellations

Orders can be cancelled free of cost any time before dispatch. Once shipped, an order cannot be cancelled.

8. Contact

For any return-related question, write to hello@Anviraa.in or call +91 9794615676.